48-hour Canadian shipping, coast to coast. Dual fulfillment from Vancouver and Toronto means the nearest node ships your order — most of Canada arrives in 1–2 business days, the rest in 3–4. Here's exactly how it works.
Shipping Times
Same-day production
Orders placed before our daily cutoff ship the same business day. Orders after cutoff ship the next morning.
- Vancouver cutoff: 12:00 PM Pacific
- Toronto cutoff: 3:00 PM Eastern
Need it faster? Rush production for tighter deadlines:
- 4-hour expedited: add ~25% to order subtotal, subject to capacity
- 2-hour expedited (in by 10am, out by noon): add ~50%, subject to capacity
Rush slots are limited per day. If you need a same-week deadline on a large run, contact us before placing the order so we can confirm capacity.
Dual fulfillment nodes
Every order routes to the nearest Canadian fulfillment centre automatically — you don't need to pick. Our system reads your shipping postal code and assigns the order at checkout.
- Vancouver, BC. Serves British Columbia, Alberta, Saskatchewan, Manitoba, and Yukon.
- Toronto, ON. Serves Ontario, Quebec, New Brunswick, Nova Scotia, PEI, Newfoundland and Labrador, Nunavut, and the Northwest Territories.
Province-by-province delivery times
From the nearest fulfillment node, ground courier:
| Destination | Ships from | Standard ETA |
|---|---|---|
| British Columbia (Lower Mainland) | Vancouver | Next business day |
| British Columbia (Interior, Vancouver Island) | Vancouver | 1–2 business days |
| Alberta | Vancouver | 1–2 business days |
| Saskatchewan, Manitoba | Vancouver | 2–3 business days |
| Ontario (GTA) | Toronto | Next business day |
| Ontario (rest), Quebec | Toronto | 1–2 business days |
| New Brunswick, Nova Scotia, PEI | Toronto | 2–3 business days |
| Newfoundland and Labrador | Toronto | 3–4 business days |
| Yukon | Vancouver | 5–7 business days |
| Northwest Territories, Nunavut | Toronto | 5–10 business days |
ETAs are business days from ship date. Add same-day or next-day production to get total time-to-door. The "48-hour coast-to-coast" promise applies to most of Canada — for the territories and outer Atlantic, expect a few extra days.
Carriers and tracking
Standard ground: Canada Post and Purolator. We pick the carrier with the best lane to your destination from each fulfillment node.
Express: Canada Post Xpresspost or Purolator Express, depending on origin/destination pairing.
Tracking: every shipment includes tracking, emailed to you at dispatch. Tracking updates flow into your order page automatically.
Shipping Costs
Free shipping on orders CA$99+ (ground courier, contiguous Canadian provinces). Orders under CA$99 ship at a CA$15 flat rate.
Real-time rates: available at checkout for express, Atlantic, and territorial destinations.
Volume / wholesale shipping: wholesale accounts get pre-negotiated carrier rates and consolidated shipping options. Apply for wholesale →
If a shipment is delayed, lost, or damaged: email support@canadiandtf.com with the order number and tracking. We work with the carrier on your behalf and reprint at no charge for confirmed in-transit losses or damage.
Returns & Reprints
DTF transfers are custom-made for your order. Like every legitimate custom decoration shop, we don't accept returns on the printed transfer — there's no resale market for someone else's logo. What we do offer: free reprints when the issue is on us.
What qualifies for a free reprint
- Print defects (banding, missing colours, smudging, wrong sizing on our end)
- Damage in transit, with photos and reported within 7 days of delivery
- Misprinted artwork that doesn't match the approved proof
- Adhesion failures on properly-pressed transfers, where our powder application failed quality control
What doesn't qualify
- Press technique issues on your end (wrong temperature, wrong pressure, wrong time)
- Pressing onto unwashed garments (residual chemicals interfere with adhesion)
- Designs you approved on the proof that you later changed your mind about
- Damage from improper washing (high-heat tumble dry, bleach, fabric softener)
How to report a problem
Email support@canadiandtf.com within 7 days of delivery with:
- Your order number
- 3+ clear photos of the issue (full transfer plus close-up of the defect)
- A short description of what went wrong
We'll review within one business day and either approve the reprint immediately or ask follow-up questions. Reprints get priority production — typically same-day or next-business-day back on press.
Refunds
Refunds (instead of reprints) are available in cases where a reprint isn't practical — a passed event date, a discontinued design, etc. Approved on a case-by-case basis.